Shipping and HandlingUpdated 2 years ago

Hand blown glass takes time.  All orders are processed the in the order in which they are received and items are hand made to order.  Please allow, on average, 8-12 weeks for your lights to be made one at a time by hand at our facility and shipped to you.  If you have questions on where your order is in production please fill out the contact form and we will get back to you immediately.  

Additionally, we do have the option to ship the hardware out ahead of schedule to keep your contractor on schedule.  The hardware is all that is generally necessary for a contractor to install the electrical components.  The globes are very easy to install after the fact.  This option is available with nearly all of our lighting and can be an excellent option to keep projects and contractors on schedule. This option may require a fee for the additional cost of shipping and handling. 

All items are shipped FOB Minneapolis, MN. Our standard shipping method is FedEx Ground. Our products are extremely fragile and the original packaging is rated for one way only. Please notify your driver immediately if you suspect any damage in shipment otherwise the carrier assumes no liability once you sign for the package, making returns very difficult. If you see damage to the box or you hear loose contents in the box either refuse the shipment or open it while the driver waits. Notify Bicycle Glass immediately at [email protected] if any such damage is noticed.  Shipments ship without a signature required by default. If you would like a signature to be required please call us or add it to your order. 

Please inspect all contents immediately upon receipt of the package to make sure all items are there as well as no item is damaged.  If damage is not reported within 14 days of receipt of shipment being delivered Bicycle Glass will assume that the items arrived in complete condition without damage. 

Bicycle Glass is not liable for any scheduling or rescheduling of certified electricians or contracts due to shipping errors. Please wait until the order has been shipped and shows tracking information to schedule any contractors.