If your light bulb is defective for any reason within the first 6 months of receiving the bulb, please reach out to Bicycle Glass Co. customer service to receive warranty replacement bulb(s). All replacement bulbs must be the same wattage as the orig
All of our glass is made by hand in Minneapolis, Minnesota. All of our custom lighting components are fabricated locally.
Each piece is handmade and hand assembled. No two pieces will be exactly alike. Slight variations in the dimension, shape and color as well as small bubbles and inclusions are normal and expected. Pieces are grouped by purchase order, and multiple qu
Production estimates are given when orders are confirmed by Bicycle Glass Co. and are based on current production schedules. Lead times also depend on the timely receipt of all required paperwork and payments. Rush order availability is dependent on
At Bicycle Glass Co. we enjoy doing custom projects for customers. Requests for custom work may be submitted for approval and pricing by returning a completed Contact Form. A retainer will be required for any working drawings, renderings, or prototyp
All lighting fixtures are shipped with bulbs, canopies/socket sets and wiring instructions. All line voltage pendants include a matching finish canopy and associated hardware. They are ready to be wired to standard junction box. Pendants come with st
All of our lights are standard LEDs as part of our company's overall commitment to the environment.
Line Voltage fixtures are compatible with most (but not all) standard dimmers. However, LEDs do require special dimmers to work appropriately. Please consult with your local licensed installer if you have questions.
We use UL/ETL listed components in all our lighting products. Our lighting is NOT listed for outdoor or wet locations. Custom requests may require changes that are outside of UL regulations. If UL listing is required for a custom fixture, please spec
All lighting hardware must be installed by a licensed contractor. Instructions are supplied with all lighting products. It is the responsibility of the contractor to read and follow these instructions carefully. Failure to follow these specifications
Component parts may be available separately upon request. Please give us a call if you want a component part without the glass. Replacement lighting parts may be provided only to existing customers with original purchase order number. Please have you
A one-year warranty applies to parts and components only. This does not include light bulbs. A six-month warranty applies for all light bulbs. However, Bicycle Glass Co. will not accept returns on any light bulbs once they have been shipped to a cust
Hand blown glass takes time. All orders are processed the in the order in which they are received and items are hand made to order. Please allow, on average, 8-12 weeks for your lights to be made one at a time by hand at our facility and shipped to
Individual orders can have their shipping date delayed for no more than 6-months after the original order date. The estimated lead time or shipping time will not be subtracted from the designated 6-month holding period. After the 6-month holding peri
Customers outside of the United States are solely responsible for any extra shipping fees, customs, duties or VAT taxes that may be applied. Our light bulbs are 110v not compatible in countries where the voltage is different than 110v. Our bulbs are
All standard pieces can be returned up to 30 days after the order has been received. This is based on the delivery date provided by the tracking number tied to the last part of the order received. Customers can reach out to Bicycle Glass about a retu
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such